Exam administration policies
Certiport is committed to ensuring that its certification exams are respected and valued in the marketplace. Accordingly, Certiport takes appropriate measures to ensure that the integrity of its exams are not compromised and also holds Certiport Authorized Testing Centers (CATCs) accountable for taking appropriate steps to prevent and detect fraud and exam security breaches.
Certiport conducts periodic data forensics to identify patterns of aberrance in exam results that help detect cheating or content piracy. For example, forensic indicators such as types of responses, latency, pass rates and retakes may reveal patterns of cheating, collusion or piracy. However, prevention and early detection are critical elements that require the close cooperation of its CATCs.
Therefore, in addition to relying on its CATCs to provide industry standard monitoring during testing, Certiport requires its CATCs to ensure an appropriate physical testing environment, and that administrators and proctors are sufficiently trained to provide good quality oversight of testing.
Administrators and proctors who observe violations of rules or suspect a testing security breach must immediately contact Certiport Customer Service (or Certiport’s Authorized Partner Representative). It is very important to document all relevant facts supporting the alleged breach. Reports should include date, time and location of the incident, name of Test Candidate, name and version of exam taken.
Physical testing environment
- Ensure the testing area is a professional environment where Test Candidates may take the exam without interruptions. Private dwellings, homes, or other personal facilities are not approved testing environments and should not be used to administer exams.
- Ensure that each test is actively proctored with an unobstructed view of each Test Candidate in the testing area. Acceptable methods of proctoring include:
- Camera/video display - The proctor may remotely monitor the Test Candidate via a camera with access to a complete view of the testing environment.
- Observation window - The proctor may monitor the Test Candidate through an observation window with a complete view of the testing environment.
- In-Room proctoring - The proctor is located in the same room with the Test Candidate. This is typically the preferred method for larger groups of classroom testing.
- If partitions are not available for the testing stations, ensure that Test Candidates are seated far enough apart to minimize distractions and prevent cheating. The recommended distance is four feet.
- While testing is in progress, use of equipment such as printers, fax machines, copiers, telephones, or other electronic devices is not permitted in the testing environment.
Candidate check-in and exam procedures
- The CATC is responsible for verifying the Test Candidate’s identity with at least one form of valid identification (containing both a photograph and the Test Candidate’s signature).
- The CATC/Proctor must not allow recording or electronic devices in the testing area. Such devices include: paper, pens, pencils, cameras, computers, or cell phones. Additional Test Candidate property, such as books or bags, should be stored outside the testing environment or inaccessible during the exam.
- The CATC/Proctor may permit a Test Candidate to take a break during testing if requested, but must inform the Test Candidate that the testing clock cannot be stopped during the break. Test Candidates must not be permitted to conduct activities during a break that may compromise exam security - including use of a telephone and/or communicating with other Test Candidates.
- The Proctor must confirm that the Test Candidate’s ID matches the Certiport account information on the Proctor Validation Screen prior to launching the exam.
- Proctors may answer questions regarding the functionality of the exam software, but may not answer questions or provide instructions related to exam content.
Public testing centers
- Accurate scheduling information must be included on the CATC locator, and should be updated as needed.
- Personnel responding to exam scheduling requests must be thoroughly trained on Certiport product offerings and procedures. Please Note: If you choose to use our older Online Exam System to offer exams, the CATC locator will display your center as offering all Certiport exams.
- The CATC Logo must me posted in a location that is visible to Test Candidates prior to entering the facility.
- The CATC should greet the Test Candidates in a professional manner and provide testing policies and procedures prior to the beginning of the exam.
Accommodation of disabilities
As a worldwide provider of certification exams, Certiport is committed to ensuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Certiport, accordingly, embraces the Americans with Disabilities Act (ADA) as well as other global accommodations for disabilities designed to advance those goals.
Please join us in offering unique support to candidates who apply for an accommodation. Review the process for individuals to apply for an accommodation.
Test candidate exam policies
Test candidates, proctors and administrators must adhere and/or enforce all of the following policies when taking or administering an exam at a Certiport Authorized Testing Center.
- Upon arrival at the testing center, Test Candidates must present their personal identification bearing a photograph and signature.
- Test candidates may not take recording devices such as paper/pencil, cameras, PDAs, computers, or communication devices such as cell phones, or pagers into the testing area.
- Test candidates must not communicate with other test candidates either in the testing room, or in any other area of the testing facility during authorized testing breaks.
- Test candidates must read and accept the terms of the non-disclosure agreement (NDA) presented prior to the start of the exam.
- Test candidates must not remove exam content from the testing area, and must not reproduce exam content outside of the testing area.
- Test candidates must abide by the terms of the retake policy.
- Test candidates found to have violated testing center rules may lose any existing certifications and may be made permanently ineligible for additional certifications.
Please Note: In certain circumstances, the computer on which a test candidate is taking the exam may stop responding, or produce an error condition in which continuation of the exam would not be possible. If a test candidate experiences this or any other computer interruption (e.g. power outage), they must notify the Certiport Authorized Testing Center (CATC) administrator and/or proctor immediately to restart the exam. When the computer is restarted and/or the error condition resolved, the proctor will launch the software again and the test candidate will choose the "In-Progress" exam, which on most exams will return them to the point at which the interruption occurred. On applicable exams, the software will retain the exam progress and time remaining up to the point of termination, as long as the exam is resumed on the same computer in which it was started.
Review the process for to apply for an accommodation.
For additional information regarding this policy, please email Certiport customer service.
The retake policies vary based on the exam program. Click on the certification program for more information.
For information about policies regarding the redemption and use of an actual retake voucher itself, please see our Voucher policies page.
The content of Certiport examinations is confidential and is protected by trade secret law and other applicable law. It is made available to you, the Examinee, solely for the purpose of skill measurement with regard to the examination(s) taken. Examinee is expressly prohibited from disclosing, publishing, reproducing, summarizing, paraphrasing, or transmitting these examinations, in whole or in part, in any form or by any means, verbal or written, electronic or mechanical, for any purpose, without the prior express written permission of Certiport, a business of NCS Pearson, Inc.
Certiport collects personally identifiable information when you register for an examination. Please refer to our policy to learn more about the privacy of this information and to specify how your information may be used by Certiport and its partners.
This agreement shall be construed and controlled by the laws of the State of Minnesota, United States of America, and Examinee further consents to jurisdiction by the state and federal courts sitting in Hennepin County, Minnesota
Review the process for to apply for an accommodation.
For additional information regarding this policy, email Certiport customer service.
For additional policies, refer to our exam policies page.
- Explanation of policies
- Additional voucher information
Explanation of policies
- Voucher prices may vary by CATC (Certiport Authorized Testing Center).
- Proctor and/or other testing center fees may apply. Ensure you have discussed all applicable fees with the testing center prior to sitting for the exam.
- CATCs handle the scheduling of all exams. Contact your desired testing center to schedule your exam.
- All Certiport exam programs are not necessarily available at every CATC. Ensure your chosen testing center is set up and prepared to deliver your desired exam prior to scheduling.
- Once you have purchased your voucher you may assign it to yourself (see assignment of vouchers section below) which prevents the voucher from being redeemed by anyone other than the test candidate to whom it was assigned.
- All vouchers must be used by their expiration dates (in CT: Central Time), without exception, and cannot be extended for any reason. All vouchers and retake vouchers expire at 11:59:59 P.M. CT on the day of the expiration date.
- Each alpha-numeric code may be used to take one exam. Once the exam begins, the voucher becomes void and cannot be reused or reassigned.
- A voucher is not valid if altered or revised in any way and cannot be redeemed for cash, credit, or refund.
- Some vouchers are also available with a retake option. Vouchers with retakes are sold separately, and retake codes alone do not exist for purchase. See next section for retake voucher specific policies.
Retake voucher policies
- Retake Voucher policies are in addition to all applicable voucher policies listed in the previous section.
- A retake voucher code will only be issued if you have purchased an "exam voucher with retake" product.
- Retake voucher codes will only be issued if you fail the exam. If you pass the exam, a retake voucher code will not be generated or issued.
- Retake voucher codes are generated within 24 hours of failing the exam, and cannot be rush processed for any reason.
- A retake voucher code will be sent to the email address on your Certiport account in addition to automatically being assigned to your test candidate profile. It will automatically be available to select from within the payment method window when you retake the test.
- The original code purchased (or the generated retake code), once redeemed, will not work for additional testing.
- The retake voucher code can only be redeemed for the exact same exam that was administered in the first failed attempt. You cannot take a different exam with a retake voucher code.
- The retake voucher code will expire (in CT) a set number of days after the code is generated, and the window to redeem a retake code varies by program (see below). This will be a different expiration date than the original voucher code redeemed for the initial exam attempt. Expiration dates on retake codes cannot be extended for any reason.
- Adobe Certified Associate (ACA): 60 Days
- Autodesk Certified Professional (ACP): 60 Days
- Autodesk Certified User (ACU): 60 Days
- App Development with Swift (Apple): 60 Days
- Communication Skills for Business (CSB): 30 Days
- EC-Council Associate (ECA): 60 Days
- Entrepreneurship and Small Business (ESB): 30 Days
- Digital Literacy (IC3): 60 Days
- Microsoft Office Specialist (MOS): 30 Days
- Microsoft Technology Associate (MTA): 30 Days
- Microsoft Technical Certifications (MTC): 30 Days
- Microsoft Certified Educator (MCE): 30 Days
- Quickbooks Certified User (QBCU): 30 Days
- Unity Certified User (UCU): 30 Days
Additional voucher information
- Test candidates should be encouraged to redeem their vouchers, or sit for a retake, well before the expiration date if possible. All vouchers and retake vouchers expire at 11:59:59 P.M. CT on the day of the expiration date.
- Once a test candidate has obtained a voucher, they should assign it to themselves immediately.
- Ensure you are in possession of a voucher prior to sitting for an exam. If a test candidate has not assigned it to themselves they should write or print out the code and bring it with them in to the testing room.
Purchasing an exam voucher
For test candidates within the U.S., contact the Certiport Authorized Testing Center (CATC) before purchasing a voucher to ensure you are aware of their policies. If the CATC instructs you to obtain your own voucher, you may purchase a voucher by following these instructions:
- Start by registering as a Test Candidate at portal.certiport.com.
- Once registered, you'll be directed to the My Certiport landing page.
- From here you can access the Certiport Shop Site by mousing over the Take an Exam button and clicking on the drop-down for Purchase Exam.
For test candidates outside the U.S., contact the CATC directly for pricing. For first-time buyers, contact the nearest solution provider in your area.
Viewing an exam voucher
As a test candidate:
- Log in as a Test Candidate.
- Purchased exam vouchers are listed underneath the My Exams section.
Note: Exam vouchers should be assigned to a test candidate to avoid potential fraudulent redemption. Assigning a voucher can also save time by not having to enter the code during the exam launch process.
As a CATC:
- Navigate to portal.certiport.com and log in.
- Select the Organization Administrator role from the drop-down menu at the top of the page.
- Mouse over the My Certiport tab, and click on the drop-down for Vouchers.
Redeeming an exam voucher
Please note of all exam administration policies. The exam must be taken at a Certiport Authorized Testing Center (CATC). Contact your desired CATC to schedule your exam and to ensure they are set up to administer it. Follow these instructions to take the exam:
- The testing center should verify your identity upon arrival, or at some point prior to actually sitting for the exam.
- The testing center proctor will launch the Certiport exam delivery software.
- If you have not previously registered with Certiport, click the Register button next to New User within the software and follow the instructions to create a new account. Once registered, you will enter your Certiport username and password into the exam delivery software to begin the process. We recommend you create your profile at portal.certiport.com and have your username and password ready prior to sitting for the exam.
- Once the exam has been selected, choose Payment Method on the Confirmation page and enter your voucher number. If you have assigned a voucher to yourself, this field will auto-populate.
- The proctor will verify that you have chosen the correct exam and that your voucher is valid.
- The proctor will enter his/her username and password.
- You are now ready to take your exam. The software will run you through a brief tutorial about how to navigate the features of the exam prior to the actual exam timer beginning.
If you pass the exam, you will receive a score report and a sectional analysis that can be printed at the testing center. You will also receive an email notification and instructions on accessing your digital transcript. An official certificate will be mailed to the address specified in your personal profile if the certification program is fulfilled by Certiport.
If you fail the exam and your voucher included a retake, the retake code will automatically populate in the payment method field when you go to retake the test (as soon as the retake code has been generated). Retake vouchers expire 30 days after the first exam date. See the section above for all policies related to retake vouchers.
Assigning an exam voucher
Once you have a voucher, you may assign it to yourself. While not a requirement, doing so secures the voucher from being redeemed fraudulently, but will also make it so that the voucher can be automatically selected from the payment method window from within the exam delivery software.
- Log in as a Test Candidate.
- Scroll down to the bottom of the page and enter your voucher code into the field and click on Assign Voucher or License To Me. Once the voucher is assigned, the test candidate is the only user who can redeem it.
Grievance policy (challenging an exam item)
An important part of the certification exam development process is to review each exam question to ensure technical accuracy, clarity, relevance, and absence of ambiguity and bias. However, in the event you believe a particular exam item is not valid, you may request an evaluation of the item.
Accommodation of disabilities
Certiport is committed to ensuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Certiport is committed to providing access for all individuals with disabilities.
Certiport and its Authorized Testing Centers require advance notification of requests for accommodations as well as a reasonable amount of time to review and implement such requests. Certiport and its CATC's are not obligated to accommodate examinees with language limitations unrelated to a documented disability (e.g., English as a second language, literacy) nor to provide unlimited time for the completion of exams that are designed to certify not only knowledge, but also efficiency in the use of computers.
Accommodations may include:
- Extended testing time
- A separate testing room or larger testing area
- A reader and/or recorder
Test accommodations are individualized and considered on a case-by-case basis. Consequently, no single type of test accommodation would necessarily be appropriate for all individuals with disabilities.
Process to apply
Download the Exam Accommodation Request Form (PDF)
All candidates applying for accommodations must submit the Exam Accommodation Request Form. Please print and fill out the form, then fax the completed form to: 801-492-4160. You may also mail the completed form to: Certiport, Inc., Exam Accommodations Department, 5601 Green Valley Dr., Bloomington, MN 55437. Note: We do not accept e-mail submissions.
To ensure proper processing of your request for accommodations, please verify:
- Certiport Username: Your correct username must be supplied on the form. If you have not already set up an account, you can do so by selecting "Register" on the Certiport Home page.
- E-mail Address: Certiport will process your request and notify you by e-mail of the status of your accommodation within ten (10) business days. Verify your e-mail address is listed correctly on the form to ensure you will receive all notifications.
- Supporting Documents: You must provide current documentation of your condition and a rationale for the requested adjustments. See page 3 of the Request Form for guidelines.
Please allow up to ten (10) business days for forms to be reviewed and processed.
For test candidate requests for accommodations outside of the US please contact an international partner in your country.
Documentation guidelines for reasonable adjustments
Pearson VUE is committed to ensuring access to testing programs for all individuals with disabilities. Pearson VUE provides reasonable adjustments to individuals with documented disabilities who demonstrate a need for such. For example, applicants with documented medical, sensory, motor, psychiatric or learning conditions may request extra testing time or a separate testing room. It is essential that the documentation provide a clear explanation of the current functional limitation and a rationale for the requested adjustments.
Detailed documentation guidelines
All candidates who are requesting reasonable adjustments must provide current documentation stating their disability and rationale for the requested adjustments.
How old is your supporting documentation?
|Disability category||Maximum age of documentation|
|Learning and other Cognitive Disorders (dyslexia)||5 Years|
|Attention-Deficit/Hyperactivity Disorder (ADD/ADHD)||5 Years|
|Psychological and Psychiatric Disorders||1 Year|
|Physical Disorders and Chronic Health Conditions||1 Year|
One or more of the following documents should be submitted with the applicant’s request form:
- Educational or psychological report
- Current or recent school-based special education plan
- Detailed letter from a qualified professional that describes the disablingcondition, functional limitations, and rationale for the requested adjustments
Any documentation that is submitted must:
- Include a clear diagnosis
- Be printed on the evaluator’s or school’s official letterhead
- Be signed and dated by the evaluator, doctor, or school official
- Provide information on current functional limitations that are likely to affect the candidate’s ability to take the exam under standard conditions
- Provide a specific rationale for each requested adjustment
Examinees approved by Certiport must notify the CATC of the disability accommodation when scheduling the exam. Accommodations requiring a separate testing room, larger testing area, or a reader or a recorder, require the examinee to schedule in advance as well as present the CATC with Certiport's approval.
Use of a reader/recorder
Most Certiport exams offer the ability for candidates to navigate through the exam without using the mouse. Because Certiport delivers computer based exams, some of which contain simulation content, mouse and keyboard constrained persons may also be accommodated with extended testing time and a reader/recorder in accordance with the following procedures.
Approved examinees may engage a reader/recorder of their own selection and at their own expense, to perform the exam tasks on their behalf:
- Upon receipt of written approval by Certiport, accommodated examinees must schedule to take the exam(s) at the selected Certiport Authorized Testing Center (CATC) at least 24 hours in advance. The examinee must notify the CATC of the special accommodation requirement at the time of scheduling.
- Upon arrival at the Authorized Testing Center, examinees must present Certiport's approval of the accommodation.
- CATC's must provide dedicated proctor oversight for the examinee and reader/recorder for the entire exam duration. The assigned individual may not proctor other examinees during this time.
- Proctors must provide the following instructions and rules for the reader/recorder to follow during the exam and insure that reader/recorders perform only those actions outlined.The examinee may direct the reader/recorder to use the mouse by giving explicit step-by-step instructions. The reader/recorder may not prompt the examinee in any manner and is limited to perform one mouse click per single direction from the examinee. Communication between the examinee and reader/recorder is limited to clarification of instructions only.
- Certiport Authorized Testing Centers will handle violations of test taking rules in accordance with Certiport's existing policies and procedures.
For additional information regarding this policy, email customer service.
For test candidate requests for accommodations outside of the US, contact an international partner in your country.
Exam scoring policy
Certiport certification exams are designed to measure skills on an individual basis, rather than in relation to another person or group. Although we maintain summary statistics regarding each exam, including pass/fail rates, in keeping with our commitment to promote certification rather than exam scores as the relevant point of comparison, that information is not published.
In the interest of security, Certiport distributes multiple versions of its exams, each with different content and, accordingly, different passing standards and number of questions. However, steps are taken to ensure that each version of an exam measures and certifies an equivalent level of knowledge, skill, and ability. For each exam, passing standards are derived from a combination of expert opinion on “minimal competence” and observations regarding how well an exam actually differentiates between low-performing and high-performing examinees.
To identify the passing standard for a particular exam, please refer to the exam score report provided upon completion. The exam score report is also accessible within a test candidate’s Certiport profile. It is Certiport’s policy to not provide additional documentation regarding certification passing scores or other exam metrics that may be considered proprietary information.
Security procedures for Microsoft Office Specialist exams
Frequently asked questions (FAQs)
A:Certification candidates may retake the same failed exam again after 24 hours*. Candidates who wish to retake the exam a third or subsequent time must wait a minimum of 48 hours before retaking the exam. For candidates who pass an exam, there is no wait time needed to retake the exam. Beta exams may be taken only once.
*A day equals 24 hours after an exam was first started.